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Coronavirus – COVID19

Updated 1pm – 26 November 2020

Covid19 Policy

In response to the changes to Government legislation, please see below your options due to the latest regulations.

 

Tier Level Restrictions – For all arrivals up to and including the 15th December

For full guidance on all tier restrictions, please see the Government website
https://www.gov.uk/guidance/local-restriction-tiers-what-you-need-to-know

For all guests living in a Tier 3 area, as you are not permitted to stay overnight away from your home we will contact the owners on your behalf, as any changes and cancellations are at their discretion, please contact us by email selecting one of the following options;

  • Transfer your holiday to a new date in 2020 or 2021, free of charge, the price you pay may be higher or lower depending on your chosen dates. If higher, you can simply pay the difference. If lower we will refund you the difference.
  • Get a credit voucher for the amount previously paid for your booking, to spend on any Harbour Holidays break, to take place before the end of 2021.
  • Cancel your booking and receive a refund of the amount already paid for the holiday less an administration fee of £50 plus your booking fee if your holiday was booked before 1st April 2020.

 

Tier Level Restrictions – For all arrivals after the 15th December

As we obviously don’t know an end date of this new restriction, and tier levels are to be reviewed on a fortnightly basis, any bookings for arrivals after the 15th December will remain as booked and will be subject to our standard Terms and Conditions, should the new restrictions continue for a longer period we will extend the options above to any arrival dates as applicable and contact all guests who may be affected by this new law.

 

Christmas Bubbles

As per the latest Government announcement, three households will be permitted to meet up between the 23-27 December, for full guidance of this, please see their website https://www.gov.uk/government/publications/making-a-christmas-bubble-with-friends-and-family/making-a-christmas-bubble-with-friends-and-family

Rule of 6

“Rule of six” – For all guests arriving up to and including 31st January 2021;
With regard to the recent Government announcement advising us all that no more than 6 people can meet up unless you are either a family bubble or a support group, we have been required to amend our terms and conditions to the following to all bookings affected by this change;
You are still able to stay with us but the amount of people staying in the house must be 6 or less, unless one of the exceptions applies to you – please see link here https://www.gov.uk/guidance/making-a-support-bubble-with-another-household

  • Transfer your holiday to a new date in 2020 or 2021, free of charge, the price you pay may be higher or lower depending on your chosen dates. If higher, you can simply pay the difference. If lower we will refund you the difference.
  • Get a credit voucher for the amount previously paid for your booking, to spend on any Harbour Holidays break, to take place before the end of 2021.
  • Cancel your booking and receive a refund of the amount already paid for the holiday less an administration fee of £50 plus the booking fee.

For all guests arriving on or after 01st February 2021
As we obviously don’t know an end date of this new restriction, any bookings for arrivals after the 31st January 2021 will remain as booked and will be subject to our standard Terms and Conditions, should the new restrictions continue for a longer period we will extend the options above to any arrival dates as applicable and contact all guests who may be affected by this new law.

Once these new restrictions are lifted, then our normal terms and conditions will apply. Cancellation for other reasons will be subject to our standard Terms and Conditions

For all the latest Government advice please see here: https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do

 

COVID 19

Preparing for your holiday in Cornwall:

Your safety and well-being as well as that of our owners, housekeepers, staff and their families is very important to us, now more than ever. In response to coronavirus we have carefully reviewed our procedures and put a range of special measures in place. Please note the following:

Revised check-in and check-out time; In order to comply with Government and NHS guidelines,  check-in times will be 5.00pm and check-out times will be strictly 9:00am until further notice, if different to these, the revised times will be clearly stated in your ‘pre-arrival’ emails so please look out for any last minute changes. 

Removal of non-essential items: Some difficult-to-clean and high-touch items will have been removed from your holiday home. These may include throws and cushions, games and toys, DVDs and other items that are non-essential. If there is any specific item or facility listed on our website that you have a question about, please contact us by email.

Welcome packs: Please accept our apology that there may be fewer niceties than usual in your welcome packs if any, for reasons of safety.

Provisions and shopping: Most local shops are open, and we do want you to use them of course because we love you to support our Cornish retailers —  but do plan ahead to avoid wasting precious holiday time in queues and bring items that are currently in high demand with you.

Safer check-in: All of our holiday homes are fitted with key-safes so you can check-in more safely with no face-to-face meeting.

Anti-viral surface cleaning: The heavily used surfaces and high-touch items in your holiday home will be sanitised using appropriate products. Items include but are not limited to; work surfaces, table tops, remote controls, light switches and cord pulls, hair driers, door handles, appliances, key-safes, bathroom fittings. Some properties will also have been treated with Rapid 10 and other similar products please note that some of these treatments may leave a residue on surfaces after they have been used.. 

Safety during your stay: Please stay alert to coronavirus while on holiday, whether in your accommodation or out and about:

In the event of you or any member of your party displaying symptoms before you travel, please do not travel. In the event of one of your party displaying symptoms whilst in Cornwall the whole party should return safely home as soon as possible as per Government Guidelines. Any fees arising will need to be born by the guest.

  • Due to a possible shortage of supplies of hand sanitiser and/or liquid soap please can you bring you own and use it frequently following Government guidelines.
  • Remember the hand sanitiser when you are out and about, wear face-masks if appropriate, and always follow the Government guidelines.

Safer check-out: When it’s time to go there are four essential things we need you to do for us. These will help to ensure the safety of our housekeepers, and the next guests:

  • Strip all your beds, (please read your individual pre-arrival e-mail to see if you need to include mattress and pillow protectors) and seal the linen in the bags provided or black bin bags, along with all towels and tea towels. This includes linen and towels that you may not have used.
  • Empty all bins (not just the kitchen), bag, seal and put out all your own waste.
  • Leave on time by 9am — our hardworking housekeepers need every minute to prepare as safely as possible for the next guests.
  • Let us know if any of your party has experienced any symptoms of Covid-19 including high temperature or persistent cough.

Thank you very much for your support in working with us on this we cannot wait to Welcome you to Cornwall .

Harbour Holidays Office & Team

We are able to maintain customer service with reduced staffing working from 9 to 5, Monday to Saturday. 

Thank you for your understanding and cooperation — and please re-visit this page for further updates.

We’re Good To Go certificate

Need Help?
Call - 01841 533402