Updated 1pm on 16th November 2021
In the light of the recent lifting of restrictions, we have currently been advised not to change any cleaning protocol for the time being. We shall update this policy as soon as we have more of a clear guidance with regards to easing the measures put in place detailed below.
Preparing for your holiday in Cornwall:
Your safety and well-being as well as that of our owners, housekeepers, staff and their families is very important to us, now more than ever. In response to coronavirus we have carefully reviewed our procedures and put a range of special measures in place. Please note the following:
Removal of non-essential items: Some difficult-to-clean and high-touch items will have been removed from your holiday home. These may include throws and cushions, games and toys, DVDs and other items that are non-essential. If there is any specific item or facility listed on our website that you have a question about, please contact us by email.
Welcome packs: Not all properties provide a welcome pack.
Safer check-in: All of our holiday homes are fitted with key-safes so you can check-in more safely with no face-to-face meeting.
Safety during your stay: Please stay alert to coronavirus while on holiday, whether in your accommodation or out and about:
In the event of you or any member of your party displaying symptoms before you travel, please do not travel. In the event of one of your party displaying symptoms whilst in Cornwall the whole party should return safely home as soon as possible as per Government Guidelines. Any fees arising will need to be born by the guest.
Safer check-out: Please see your pre-arrival e-mail. This will be sent to you 5 days before your arrival.
Thank you very much for your support in working with us on this we cannot wait to Welcome you to Cornwall .
Thank you for your understanding and cooperation — and please re-visit this page for further updates.