We pride ourselves at remaining competitive in the holiday rental industry. We keep our commission reasonable to allow you maximum return on letting your home. We charge 17% plus VAT – and unlike other companies, we do not charge service fees for arranging cleaning, health and safety checks, general maintenance or likewise. We also don’t charge you a penny for our initial home visit assessment to determine suitability for our portfolio.
Not long at all. We endeavour to be as efficient as possible during the onboarding process. Once you have signed a contract with Harbour Holidays it’s in our best interests, and yours, to launch your property on our website and begin marketing as soon as possible.
We strongly recommend welcoming both children and pets at your property. Homes without age and pet restrictions typically benefit from higher booking numbers year-round and perform strongly within our portfolio. However, we understand that health and safety risks, and pet-hair allergies, can be a concern for some homeowners, therefore this decision remains at your discretion.
Yes, absolutely. While the majority of dates throughout the year will be available for guest bookings, we value the importance of spending quality time at your own holiday home. For this reason, you’re welcome to create and manage owner bookings via your Harbour Holidays owner login.
While we’d like to assure you complaints are not a common occurrence at Harbour Holidays, they do happen. On receipt of a complaint, our aim is to resolve it with a satisfactory outcome as quickly as possible.
To achieve this we consider the comments made, and take any steps to needed to check their validity (depending on the nature of the complaint). Then we will discuss this with your cleaning team and yourself, with our recommended resolution, before responding to the guest with the outcome.
We provide a 24-hour on call emergency service as standard to ensure we are on hand at all times, so that we can react swiftly to any complaints or issues that may arise.
Yes! We have an online owners’ portal where you can easily and efficiently check bookings, your documents, accounts, and also make your own property bookings if you’d like to reserve dates at your home. You’ll receive a bespoke login to access this. It’s a handy online tool and available 24 hours a day, 7 days a week.
We also help to manage your housekeepers by sending weekly cleaning reports, detailing all the relevant information they’ll need to prepare for the week ahead. Automated emails are sent to both your housekeeper and yourself when we receive a booking. If there are any cleaning issues to discuss, we’ll contact the housekeeper directly.
We’re pleased to say that most guests take great care of the properties they’re staying in. However, accidents do happen. If any damage occurs during a guest stay, we ask that the housekeeper reports it to us ASAP, along with photographic evidence. The sooner we are aware of any damage, the sooner we can begin rectifying the situation. Our process is to then enter into discussion with the owner and guests, with the aim of reaching an amicable agreement.
If breakages, problems or damages are not reported to us on the guest’s departure day, it becomes very difficult for us to resolve, so we do ask for swift communication in these instances.
Your property must have a yearly inspection to achieve a VisitEngland rating. We organise this on your behalf, and once the inspection has taken place, a star rating will be issued.
